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When We Are Closed223794

When the Surgery is closed, if you are unwell in the evening, overnight or at the weekend contact the NHS 111 Service

What is NHS 111

If you need medical help fast but it's not a life-threatening situation, you can now call the new NHS 111 number.  When you call 111, a trained adviser will ask you questions to find out what's wrong, give you medical advice and direct you to someone who can help you, like an out-of-hour doctor or a community nurse.

If the advisor thinks your condition is more serious, they will direct you to hospital or send an ambulance.  If you don't speak English, tell the advisor what language you want to speak and they will get you an interpreter.  You can call 111 any time of the day.  The call is free from landlines, and as long as you have a small amount of credit on your mobile it is free.

When do I use it?

You should only call 999 in an emergency - for example, when someone's life is at risk or someone is seriously injured or critically ill.

Call 111 if you need medical help fast, but it's not life-threatening - for example, if you

  • think you need to go to hospital
  • don't know who to call for medical help
  • don't have a GP to call
  • need medical advice or reassurance about what to do next

If a health professional has given you a number to call for a particular condition, you should continue to use that number.

You can also get advice from your local pharmacy (chemist). Your local paper will have details of pharmacies open on Saturday and Sundays.

NHS 111 is not for routine enquiries, such as booking an appointment with your GP, repeat prescriptions, test results etc.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website